Important Exclusions & Conditions

• Moving protection applies only to items packed by BKK Moving Services using right materials; Damage Protection is the moving day only.
• Excludes: personal belongings, cash, jewelry, luxury watches, important documents, laptops/phones/tablets, gadgets, liquids, plants, pets, prohibited items, or items not declared.
• Pre-existing damage, normal wear & tear, or internal defects are not covered. Self-packed items are excluded.
• Maximum liability is capped at the package limit per job. Sets (e.g., wardrobe set) count as 1 item unless listed separately.
• Minor scratches may be repaired; if an item can be repaired, cash compensation does not apply.

How to Make a Claim

1. Report damages immediately on-site or within 24 hours with photos/videos.
2. Allow our team to inspect packaging, items, and the moving route.
3. Processing time: 7–14 business days after receiving complete documents.
4. Approved claims are paid via bank transfer within 7 business days.